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Delivery & Returns

Updated 11/01/2021

 

UK Delivery

We offer FREE DELIVERY (Royal Mail 1st Class) on all UK orders when you spend £20.

If your order comes to less than this, then we charge just 99p for Royal Mail 2nd Class or £1.49 for Royal Mail 1st Class. Please see below for current shipping times.

 

Rest of the World

We offer worldwide postage and delivery costs will automatically be calculated at checkout, based on your order. If your country isn't showing, please get in touch and we'll add it straight away.

 

Estimated Delivery Times

COVID-19 - Royal Mail depots may have staffing issues and this may delay orders, which is outside of our control. Please allow extra time for your order to arrive due to this. We have had reports of orders dispatched via Royal Mail 1st Class taking 3-10 working days to be delivered. This is due to the huge increase of people shopping online due to lockdown, combined with staff having to quarantine and Royal Mail depots having to be deep cleaned if there are any COVID outbreaks. 

All products are printed to order to minimise waste and help preserve the environment.

The following products are available for same day dispatch (when ordered before 1pm Mon-Fri):

  • Greeting Cards
  • Wrapping Paper
  • Mugs
  • Coasters
  • Badges

Cushions, Notebooks & Phone Cases typically ship within 48 hours.

Please note: If you have ordered more than one type of product eg. Greeting Card & Cushion, then these may get sent to you separately. You won't be charged any more for this. It just allows us to get your order to you as quickly as possible 😊

(These timescales are not guaranteed and can change at any time).

All of our orders for UK delivery are sent via Royal Mail, so will arrive with your usual postal delivery. Orders shipped via Royal Mail 1st Class typically arrive the following day and orders shipped via Royal Mail 2nd Class typically arrive between 2-5 working days.

All orders sent internationally are dispatched via Royal Mail International Standard. The delivery aim for Europe is 3-5 working days and the Rest of the World is 6-7 working days.

 

Non-Arrival

If your order has not arrived 10 working days after the dispatch date for UK orders, or 20 working days after the dispatch date for international orders.

In the event that your order has not been delivered within these delivery times, as a first step please check with your local Royal Mail distribution depot.

If it is still missing, please contact us at hello@nastycards.co.uk for us to look into it.

We'd rather send a replacement than have you unhappy!

 

Returns & Refunds

If you're not happy with your order, please let us know and we will happily offer refunds or reprints if the items you receive are faulty or damaged.

If you have a question about our Returns Policy please email hello@nastycards.co.uk and we'll get back to you as soon as possible.

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